Shipping & Returns
Generally all items purchased from this web site, over the phone or by fax for our Business Account clients are shipped the same business day. Orders received on weekends or holidays will be shipped the next business day. We ship via UPS Ground unless an alternate shipping method is requested. Other shipping methods we offer are UPS Overnight, UPS Expedited, Fed Ex 2-day, Fed Ex Overnight and US Mail. Shipping charges in most circumstances are NON REFUNDABLE. All orders are shipped with a tracking number that you can use to track your shipment status on this web site. For more information about our shipping procedures please contact us.
Return & Exchange Policy
"Yes of Course" is the way we do business. If you are ever unhappy with any purchase please contact us immediately we will remedy the situation. We pride ourselves in our "Yes of Course" guarantee and return policy, if you are not happy, we are not happy! Please do not return any item to Yes of Course without first contacting a Customer Service representative for return and/or exchange instructions. For more information about our "Yes of Course" guarantee or if you have an item for a return or exchange please contact us.
Please note when returning items, they MUST BE IN ALL ORIGINAL PACKAGING, any Retail Packaging, Manuals, etc. and also must be returned in a secure manner to avoid any damage due to shipping.
If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Please mail your package in a prepaid, insured, traceable method to the address below.